FAQ

Ordering from SISTERS is easy. Placing your first order SISTERS? Just select the items you want to shop, enter your shipping address and payment information and you are home.

If you need any assistance give us a call. We would love to take your order over phone.

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Your order would be delivered through reputed courier companies at your doorstep.

Once your Order is successfully placed, you will receive a confirmation over email from Sisters-clothing.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery or UPI only.

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us.

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Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 5-7 business days Debit Card 5-7 business days Credit Card 7-21 business days

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If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount.

You receive a confirmation call for your order to verify if there isn't any change with your order.

We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable.

Unfortunately no, however you can simply place another order.

Live nearby? Simply select the item you wish to purchase and chose the store pick up option. You will recieve an e-mail and a call once your item is ready for pick up from our store located in Eros City Square, Rosewood City, Sec 49, Gurgaon. If you chose cash payment for the store pick up, you only have one week perior for which your item will be reserved. Its is also advisable to call once, before your reach out to our store for the pick-up.